Complaints

You may file a complaint with AccentCare if you feel that your privacy rights have been violated. To file a complaint, please contact the administrator at the agency or branch from which you are obtaining service or contact AccentCare’s privacy officer at 972.281.3800.

You may also complain to the U.S. Secretary of Health and Human Services, who is responsible for overseeing compliance with federal privacy law. You will not be retaliated against for filing a complaint. If you would like to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR), send the complaint to the director at OCR headquarters or to the regional manager at the appropriate OCR regional office.